Lilóra orders are typically dispatched within 1–2 working days. Delivery timelines vary based on region:
- Mainland UK: 1–2 days
- Scottish Highlands & Islands: 2–3 days
- EU countries: 3–6 days
Shipping charges will be calculated and displayed at checkout. Lilóra does not currently offer free shipping.
Lilóra offers a 45-day satisfaction guarantee from the purchase date (shipping charges not refundable). To request a refund or replacement:
- Returns must be made with proof of purchase and completed return form.
- Refunds will be issued via the original payment method.
- Processing can take up to 4–6 weeks from receipt.
- Promotional or gift items may only be exchanged for items of equal value.
- Returns of products purchased from unauthorized sellers or resold products are not eligible for the guarantee.
If a product is received defective or with damaged packaging, contact Lilóra customer service with order details; a replacement or credit will be issued on validation.
Call Lilóra on 01764 650030 or email info@liloraskincare.com
